Live Interactive Outage Report Map

**MAP GOES HERE**

How to Report an Outage

Providing reliable electric service is our top priority. However, storms, high winds and other circumstances sometimes knock out power, and, despite our best efforts, service can be interrupted. To most effectively report an outage at your service address, please use one the following options:

1. Enroll in our Outage Management System (directions below). Once enrolled, text “OUT” to 866-766-5705. *Don’t forget to save this number to your phone contacts for future use.
2. From the map above, click on “Report an Outage” (you will need your account number or the phone number tied to your account).
3. From our customer portal, MyAccount, click on “Report an Outage”. Note – you must be logged in to MyAccount to do this. If you are not logged in, you can click on “Report an Outage” on the MyAccount homepage and report the outage using the phone number associated with your account.
4. Call our operations center at 920-766-5988. Please note – during major outages, our operations center is unable to answer every call due to the high call volume. Please follow the prompts to properly report an outage at your service address.