Stay informed through text alerts!
Power Outage Text Alerts
Kaukauna Utilities power outage text alerts is a user-friendly solution for customers to stay informed during a power outage. Using the convenience of text messaging, we can quickly and easily communicate about power outages in your area. These alerts provide real-time insight into the distribution system. Customers will have access to information straight from our line workers on scene.
To sign up for power outage text alerts, follow these steps:
- Click here.
- To locate your account, enter your account number (located in upper right corner of the bill – do not enter dash).
- From here, you can manage the phone numbers that will receive alerts from Kaukauna Utilities (manage existing numbers or add additional numbers).
*Note: If you try to add a phone number that was previously opted out of notifications, please call our Customer Service Department at 920-462-0234 to re-enroll.
You will receive alerts from KU for the following:
- If there is a known outage in your area.
- Updates as outage issues are determined, as well as estimated restoration time.
- Once power has been restored.
If you haven’t already, create an account in our new customer portal, MyAccount. Further directions can be found here. From this portal you will be able to update your account information.
Another option is to call our billing/customer service department at 920-462-0234.
Once enrolled in power outage text alerts (see above), you are able to report an outage via text message; text OUT to 866-766-5705. The system will recognize your phone number as linked to your account and street address.
The following commands are accepted:
- OUT: Report an outage at service address associated with number
- STATUS: Request the status of an outage (not available during widespread outage situations)
- QUIT: Cancels participation in outage text alerts
- HELP: Provides information about Kaukauna Utilities’ text program & a number to call for additional support
Please note that only these keywords will work with the text program. Additionally, during widespread outage situations, status updates may not be available.
From our website, visit the Outages page – https://www.kaukaunautilities.com/outages/. On the top right corner of the map, there is a button to report an outage.
Call 920-766-5988 to report an outage or check the status of a current outage.
Yes, when signing up for power outage text alerts, you need your account number. It is located in the top right corner of your monthly utility bill. When entering your account number during enrollment, do not include the dash. For example, if your account number is 123456-78, enter 12345678 into the enrollment page.
If you need to update your account information, please call 920-766-5721 during business hours (7:30am – 4:00pm, M-F).
Yes, at the top of this page you will find a map of the KU service territory. The number of customers experiencing the outage is listed on the left-hand side of the map.
We send messages to you in order, but your cell phone carrier does not guarantee that messages will be delivered in order. If you get two messages in a row, you may have to scroll up to see both messages on the cell phone screen.
Text STOP to 866-766-5705. This will cancel your participation in outage text alerts.
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Rebate Programs
There are a number of rebate programs available for homeowners when you upgrade your appliances, faucets, air conditioning, lighting, toilets, and more. Building a new home? There’s a number of rebates for you, too.